All of our products have a 14 day exchange or return policy. To start this process please call us at 847-562-6616 with your invoice number ready. Returns can be sent to 13918 Harmony Rd Huntley IL, 60142. The customer is responsible for return shipping.
Exceptions: There are no returns on clearance, vintage, demo and select open box items. Additionally, the following items are returnable only if defective OR unopened - strings, reeds, recorders, tin whistles, harmonicas, drumheads, drumsticks, sheet music, cleaners, polishes and polishing cloths. If defective, these items will only be exchanged for the same product. All returned woodwind and brass instruments incur a $20.00 sanitization fee. Returned mouthpieces incur a $15.00 sanitization fee.