All of our products have a 48 hour exchange or return policy. To start this process please call us at 847-562-6616 with your invoice number ready. Returns can be sent to 11221 Dundee Rd Huntley IL, 60142. The customer is responsible for all shipping costs (Original plus return) and a 10% restocking fee based on the cost of the item. No returns on items under $25 will be accepted. 



Exceptions: There are no returns on special order, clearance, vintage, demo and select open box items. Additionally, the following items are returnable only if defective OR unopened - strings, reeds, recorders, tin whistles, harmonicas, drumheads, drumsticks, sheet music, cleaners, polishes and polishing cloths. If defective, these items will only be exchanged for the same product. All returned woodwind and brass instruments incur a $65.00 sanitization fee. Returned mouthpieces incur a $20.00 sanitization fee.